GN Support Center
How to contact Guardian Networks for help.
E-mail - Quick response to e-mailed questions.
Phone (+1) 949.892.5252
User Support & Help Desk
One of the fundamental features of a functioning IT department is to be able to get help when and where it's needed. With the Guardian Networks help desk system in place, users have several optons for getting help. In addition to being able to place a call for important matters and for quick questions, as well as email for less urgent matters, they can log on to the private, secure help desk web page and create thier own tickets along with the description of the problem, level of urgency, and when the problem need to be resolved by. The system will send the user a confirmation email and it will alert the support engineer responsible for the client support that a new trouble ticket has been created. As the support engineer looks into and updates the notes and the resolution to the problem, the use will get updates via email. The user can also log in at a later time and view the status of both open and closed tickets. This makes it easy to track what issues are outstanding and who they have been assigned to and what has been done to resolve the problem. It also gives us a method for tracking our performance as well client satisfaction.
Fig. 1. User Login
Fig. 2. Open Ticket Management Console